Unfortunately, we didn't find a lot of information about how to contact Debenhams customer service, if you're having a problem with their credit card. How Do I Contact Debenhams Card Customer Service? You'll receive one confirmation email from Concessionaire Brand after they receive your parcel and process a refund for you. Follow these returns instructions to return your item(s) directly to Concessionaire Brand.Locate the 'Returns' instructions provided in the delivery note that came with your parcel.If you need to return a Concessionaire Brand item, do this: After processing your return, Debenhams will send an additional email to confirm your refund amount. Debenhams will email you when they receive your return.Keep a copy of your postage receipt and post your return to Debenhams.Next, choose your preferred return option.Log on to their returns portal by clicking on the 'Start A Return' button, then enter your email address (or the last 4 digits of your phone number) and your order number.Next, go to the Debenhams returns customer service page, and expand the 'How to return' option.Repack the item(s) you want to return, in their original packaging.To return a Debenhams product, simply follow the steps below: The procedure to return a Concessionaire Brand product, however, is a little different from returning a Debenhams item. This is true for both Concessionaire Brand and Debenhams items. How Do I Return a Product to Debenhams?Īccording to the Debenhams help page, customers have 28 days for returns, from the day they received their product(s). After going through such a significant change, it's only natural for customers to be uncertain as to how to obtain a Debenhams customer service telephone number.įortunately, Debenhams still has its own website, and it does offer some helpful information. Why It's Difficult to Get in Touch With Debenhams Customer Service in the UKĪccording to Debenhams' own website, they've gone through a notable transition period in recent years, and are now owned by an entity that's part of the Boohoo Group. At DoNotPay, we want to end this agonising process and put the service back into Debenhams customer service. By the time you finally talk to a live person, you're probably frustrated. Then, after you think you've found the right one, you spend a tedious amount of time waiting in their phone queue (and that's only if you don't accidentally get disconnected). First, you search everywhere for their phone number. You know how it is when you're trying to get help from one of your favourite stores. I How to Speak to Debenhams Customer Service Agents Without Waiting on Hold
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