12/16/2023 0 Comments Dive olly dive whale callThey did not double-check if anyone had back problems or was pregnant. We were nor briefed which type of boat we would be going on so didn't have the chance to choose what to wear or take with us. She then disappeared with two people on the catamaran while the rest of us were taken to a RIB. We turned up on the day and from the number of people waiting assumed we would be going on their catamaran.īefore the trip we had a talk from their marine biologist which was good. We booked with Norberto Diver as we wanted to go out on a bigger boat than a RIB. If we didn't care about our client's satisfaction we would not give them the information if there are animals or not, we would go out and "hide" the probability of not seing any animal.ĭespite all of that, we do hope that you enjoyed the Azores and that you can return one day in the future and we would love to have a second chance for you to try our experiences. Maybe you should have looked for that "cheaper trip" before. Also our price is 65€, correct, and most of the other companies too. We are sorry that you didn't understand the logistics and the way we run the trips. We made it clear that if you decided to go out and risk it, there wouldn't be any refund. Since we did not reach the minimum of people to go out, we didn't run a trip. We did said that if we had an afternoon trip, you could join the trip. Actually dolphins can be everywhere, they can be close to the coast or in high sea. It really does not make sense when you say that "local friends" said the place we went dolphins never go. Unfortunately the lookout did not see any dolphin that day, we did went for a ride to try to spot some, because sometimes the visibility don't let the lookout to see them. We do our best to find them thanks to our lookouts on the coast The captain of the boat and other costumers that were on board did see them at least 5 times, sometimes more far than the other times. Working with wild animals in their natural habitat can be tricky sometimes, as they go where they want and appear when they want to. Actually it's true that you saw the dorsal fin which is the what we normal see of the baleen whales when they come to breath at the surface. Anyway there is a minimum of 6 people to go out. If people decide to go and risk it no refund is given. When the lookout can't guarantee any sighting, we give to the costumers always some options:ġº - Not go out and get 100% refund of the moneyģº - Go out and risk it, there is the risk to not see any. "The lookout has seen some whales but he can't guarantee to keep track of them until we get there". On this specific trip (04/06), the lookout told that there were Blue Whales in south of Pico island, BUT, he couldn't guarantee to keep tracking them until we get there because the visibility was bad and the whales were getting far from him.īefore we go out, we give to everyone, what has the lookout said about sighting or no sightings (as we always do). Our lookouts are essential to encounter animals! We use traditional methods for searching the animals. I immediately talked with our staff to figure what exactly happened on that specific tour. Hi Luis, we are sorry that you feel that way about the trip since our logistics were all explained before we went out.
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